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What is HELP®?

HELP® (Homeowners Extended Labor Program) is the oldest factory-supported extended warranty program in the heating and air conditioning industry.

When you purchase a Tempstar brand unit manufactured by International Comfort Products, LLC Corporation (USA), herein referred to as ICP, you'll own one of the highest quality heating and air conditioning units available. Your unit will come with a limited warranty on all parts, which takes care of the cost of any part that may fail on your unit for a period of seven years from the installation date.

In today's market, heating and air conditioning repair labor is expensive—and labor is not covered under the ICP limited warranty. HELP® completes your package and provides payment directly to the servicing dealer to replace any component that may fail during the first five years after the unit installation date.

What is HELP®

HELP®, along with the purchase of a Tempstar brand high-quality unit, provides you with five years of peace of mind and protects you from any unexpected costs on your heating and cooling unit.

An extended HELP® contract is also available, covering both parts and labor on any unit repairs for a 10-year period from the date of installation.

What do I get with HELP®?

When you purchase a HELP® contract, you receive an information packet containing an ID card with all the information you need to get fast, reliable repairs—including model number, serial number, HELP® toll-free number, and much more. This card sticks directly on your heating/cooling unit for easy reference.

What if I sell my home?

The HELP® contract can be transferred from one homeowner to another for a $25 processing and handling fee. That's an additional plus if you're selling your home.

What if I change dealers?

Your installing dealer is responsible for service for the first four months. Then the HELP® contract goes into effect. At that time, if your installing dealer is not available—or you desire a change—there are 20,000 registered HELP® dealers nationwide to provide the service you need.

Is preventative maintenance required?

Like any major investment, such as your automobile, your heating and cooling system does require routine preventative maintenance. Routine preventative maintenance is required so that you will remain in compliance with the standard limited warranty provided with your equipment purchase. The HELP® contract does not cover routine preventative maintenance costs. HELP® does handle any cost associated with a component failure or other repair not associated with routine preventative maintenance.

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